How To Fix QuickBooks Script Error
Written by: Editorial Team
Published on: October 18, 2021
QuickBooks is undoubtedly the best accounting software available for businesses and individuals. It is a powerful and helpful tool that allows users to perform bookkeeping and accounting activities effortlessly. The software is known for its ease of use and efficiency, but it is not immune to encountering problems and errors.
An accounting software such as QuickBooks is reliant on how well it can perform. Because of this, it can get quite frustrating when an error occurs instead of the software performing as intended. Couple that with the importance of accounting and bookkeeping, and you will find that it is not easy to keep your cool when this happens.
A QuickBooks script error is one of the most common errors that users encounter. Do not worry, however, as you can usually solve this error on your own without the help of a technician or customer support.
What is a QuickBooks Script Error?
A QuickBooks script error is a standard error that has something to do with the browser that the software operates on. This browser is usually Internet Explorer, which is the default browser of QuickBooks. The software was designed and calibrated with Internet Explorer as its base, making the browser the best option. However, some errors may still occur due to various reasons ranging from wrong settings to simple human mistakes.
A script error occurs when the browser cannot execute the scripting languages provided by the QuickBooks accounting software. It may sound like a complex error that needs a computer engineer to resolve, but that is not the case. The truth is, you can usually fix this by recalibrating your browser and accounting software. Continue reading to understand this problem better and learn how you can resolve the issue.
Possible Causes
As previously mentioned, a QuickBooks script error is usually the result of the browser being unable to read and execute the script of the accounting software. A multitude of reasons can cause this error, most of them being a problem on the browser's side. Here are some of the most common causes of the QuickBooks script error.
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How to Identify a QuickBooks Script Error
A QuickBooks script error is very easily identifiable. The chances are that if you are unsure about whether your problem is a script error or not, it is most likely not the case because of how easy they are to identify. If a script error were to occur on your QuickBooks software, then an error message will pop up on the screen.
The error message will have a window titled "script error" for easy identification. Usually, the error will have a statement saying that an error occurred in the script; hence it is a script error. Underneath the message will be various numbers and technical jargon, as well as the reason the error occurred.
Here are some other more subtle indicators of a QuickBooks script error:
- QuickBooks Online times out during a process.
- Lagging internet performance on QuickBooks.
- Slow keyboard and mouse response.
- Windows blocking attempted logins.
It may seem overwhelming at first, but you can safely ignore any technical jargon for now. A software technician will use those fields if the problem persists after performing your own fixes. This guide will show you a complete QuickBooks script error fix that you can perform safely on your own.
Fixing QuickBooks Script Error
After identifying the error and its possible causes, you are informed to begin performing fixes on your QuickBooks software script error. There are many possible ways you can fix this issue. This guide will walk you through the whole way to ensure that every potential problem is fixed as well. In addition, it will help to prevent any QuickBooks script errors from occurring in the future.
Step 1: Adjust Internet Explorer Security Settings
Script errors may be occurring because of your browser's security settings. Internet Explorer may mistakenly think that QuickBooks is an untrusted software and thus does not grant it full access. QuickBooks requires complete trust and access to your browser to operate at maximum efficiency, so you need to change Internet Explorer's security settings.
1.) Open your Internet Explorer browser. Next, navigate to the "Settings" window and click on the "Security" tab. It is here that you will adjust the browser's security settings.
2.) In the Security tab, look for the "Trusted Sites" section. Under this section, you can change which websites your browser will trust. Add "http://Intuit.com" under the list of websites Internet Explorer can trust. Do not worry, as http://Intuit.com is a reputable website, and they are the creators of QuickBooks.
3.) Return to the "Trusted Sites" window and uncheck the "Require Server Verification" setting.
4.) Now, navigate out of the Security tab and move to the "Advanced" tab. In this tab, uncheck the "Enable Enhanced Protected Mode" setting to disable it.
5.) Close the entire browser and attempt running QuickBooks again. If there is still a script error message popping up, then continue with the next steps.
Step 2: Clear Browser Cache
Browsers use a web cache to optimize a user's internet experience. It does various things, such as remember the tendencies and history of the user. While the cache is helpful for making browsers and applications run better, it is often not needed and takes up space on your computer. Furthermore, because it stores information, the data that is stored can equate to errors when performing tasks. For example, if a QuickBooks scripting error occurs, most technicians and customer support agents would recommend that you clear your browser's cache data.
1.) Return to the settings page of Internet Explorer. This time, select the "Browsing History" section. Here you will see the cache data that Internet Explorer stores for you.
2.) Select the "Delete" option to begin clearing cache data. You will want to remove your "Temporary Internet Files", "History", and "Cookies".
3.) After selecting these regions, click the "Delete" button, and then press "Apply", then "OK".
Step 3: Compatibility View
Sometimes, the script error may be caused by an incompatibility in the software, browser, or operating system versions. Fixing this issue may require you to update everything involved to be an up-to-date version. This update would technically fix any compatibility issues; however, it takes much time to perform. Furthermore, it may be best to let a professional handle it as there is a high chance of something going wrong. There is another way to circumvent compatibility issues that may cause a script error, and that way is to enable the "Compatibility View" mode of Internet Explorer. The Compatibility View mode will make Internet Explorer run webpages and applications as if they were operating on an older version of the operating system.
1.) Click on the Settings Icon in the top right corner of the Internet Explorer screen.
2.) Select the "Compatibility View settings" option to bring up the Compatibility View window.
3.) Enable the "Display all websites in Compatibility View" setting. After this, press Close, and your Internet Explorer browser should be in Compatibility View now.
Step 4: Disable Internet Explorer Add-ons
Internet Explorer Add-ons can be a wonderfully helpful addition to your browser. They bring tons of functionality and accessibility to your internet surfing experience. You may even be using some add-ons to make your life and work easier. Think of them as apps like you would have on your smartphone and computer, except these apps are integrated directly into your browser. The problem is, developers created not all add-ons with the same compatibility as various software. It means that add-ons may be interfering in the way that software such as QuickBooks operates, which may result in script errors. To fix this, you may need to disable add-ons for the time being.
1.) Return to your Internet Explorer browser and open up the "Tools" section. After that, press the "Internet Options" button.
2.) Go to the "Programs" tab and click the "Manage Add-ons" button.
3.) From this window, disable all add-ons on Internet Explorer. There should be a button that does it all for you, but you can also disable them manually if you want to make sure. Once you are finished with that, click OK to complete this step.
Step 5: Clear Your Browser SSL State
Internet Explorer uses SSL certificates to verify the safety and security of websites. They are digital certificates that certify the webpage's authenticity and identity. Websites with an SSL certificate are trusted by Internet Explorer, which then grants them an encrypted connection to your computer. In rare cases, this encrypted connection between the web server and your web browser can interfere with the QuickBooks processes. This interference can cause a script error, so it is best to clear your browser's SSL state to be safe.
1.) Select the Gear icon located at the top right corner of your Internet Explorer browser and then select "Internet Options" to bring out the window.
2.) Navigate to the "Content" tab within this window. Within the Content tab, you should see a field for "Certificates".
3.) In the Certificates section, press the "Clear SSL state" button to begin the necessary process. After indicating that it is done, click on the Apply button and press OK to save your changes.
Step 6: Make Internet Explorer Your Default Browser
Your QuickBooks software defaults to Internet Explorer as it was designed to be used together with it. However, your computer may have forced QuickBooks to use your default web browser instead. In order to make QuickBooks use Internet Explorer, it would be best if you set the browser as your default browser.
1.) Find yourself back to the settings page of Internet Explorer and go back to the Programs tab.
2.) In the Programs tab, you will see a section dedicated to "Opening Internet Explorer". In this section, select the option titled "Make Internet Explorer the Default Browser". Internet Explorer should now be the default option that QuickBooks will choose.
2a.) You may also want to select the option to inform you if Internet Explorer is not your default browser. This setting could help you in the future if something were to happen that changes your default browser.
Step 7: Disable the Script Error Notification
The thing with script errors is that they are actually quite common. It happens with relative frequency on small-scale issues. These script errors are usually harmless and should not impede your QuickBooks activity. However, your browser may be sending error notifications incorrectly or too frequently. It would help to disable script error notifications for every single script error. It will let you continue working on QuickBooks without interruption and make your browser focus on only the important issues.
1.) Navigate back to the settings using the Tool icon in the top right corner of the browser.
2.) Select the Internet Options button to bring out the window and click on the Advanced settings tab.
3.) In this tab, you will see a list of advanced settings with a checkbox beside it. Uncheck the "Display a notification about every script error" setting. As always, click on Apply then OK to save your changes.
Reinstall Your Browser
If all of these steps have been performed and you are still receiving script error notifications, you may need to reinstall your browser as a last resort. For example, something may have gone awry during the installation process of Internet Explorer, or it may simply need a complete factory reset. To do this, follow these instructions:
1.) Open Control Panel on your Windows computer.
2.) Navigate to the Add/Remove Program section and turn off Windows features for Internet Explorer.
3.) Restart your Windows computer and open Control Panel again when it turns back on.
4.) Enable your Internet Explorer again, then restart your computer once more.
5.) Open QuickBooks to see if the script error has been resolved.
Ask for Help
If the QuickBooks script error still persists even after taking all the steps listed above, then you may need to contact a technician or QuickBooks support to resolve the issue. Please do not make any drastic changes to your computer as it may cause permanent damage.
Revisit a section
- How To Fix QuickBooks Script Error
- What is a QuickBooks Script Error?
- How to Identify a QuickBooks Script Error
- Step 1: Adjust Internet Explorer Security Settings
- Step 2: Clear Browser Cache
- Step 3: Compatibility View
- Step 4: Disable Internet Explorer Add-ons
- Step 5: Clear Your Browser SSL State
- Step 6: Make Internet Explorer Your Default Browser
- Step 7: Disable the Script Error Notification
- Ask for Help
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